Please take a look at the following information for our most Frequently Asked Questions about products and buying from Living Rational. If you have a question that is not included in the section below, please contact us using this form. Thank you.
What Type of Survival Kit is Best?
The best type of survival kit is entirely dependent on your personal needs. In each product description, we include a breakdown of how many people a kit is designed to be used by as well as how long it is expected to last. We also include a complete list of all the items included in each kit to make your ordering decision as straightforward as possible.
What is the Shelf Life of Your Kits?
The shelf life of each of our products differ, however each product description page includes the approximate shelf life of the kit. Most of our Emergency Food Supply Kits are designed to last 20 or more years. Our survival kits can last for much longer given you replace any of the food and water once they expire (about 5 years).
Do I Need to Replace Any of the Supplies in my Survival Kit?
We recommend checking the supplies in your kit once a year to make sure all the products are in working order. As mentioned above, food and water should be replaced about every 5 years. All food and water products should be labeled with a manufacturing date. You should replace these items 5 years after this date.
How Many Survival Kits Should I Own?
The amount of survival kits you own is completely dependent on your personal needs as well as how many people you are preparing to survive with. Some of our kits are all inclusive and will contain enough emergency supplies for up to 10 people, while others are made for only one person.
All orders ship for a flat rate from Living Rational unless otherwise noted or arranged. There are also no additional costs such as handling or processing fees. We try to make our prices as transparent as possible and as such the price you see will be the price you pay (taxes may be applied to certain purchases).
When Will My Order Ship?
Most orders ship within 3-10 business days from completed payment. Larger sized orders and some emergency food products will ship directly from our US-based suppliers and will typically arrive at your doorstep in approximately 10-20 days from placing the order.
How is My Order Shipped?
Most orders are shipped via UPS or FedEx, with exceptions being made for USPS if special arrangements need to be made. Most orders are sent out with standard or ground shipping.
When Will My Order Arrive?
Most orders arrive within 7-14 days from when payment is completed. You will have access to the tracking information for your package as well, so you can see when it is scheduled to be delivered and make any necessary adjustments.
Is My Personal Information Secure?
Yes. All payment processing is encrypted and we do not have access to your personal, financial information. Additionally, we will never sell or give away your other personal information such as your telephone number or email address.
What is Your Return Policy?
We accept returns for new items within 5 days of the date of delivery provided they are in new condition. There is a 20% restocking fee associated with all returned orders to cover our incurred costs. Associated shipping costs are to be covered by the customer as well.
What is Your Cancelation Policy?
Canceled orders are subject to a 10% fee to cover our fees associated with fulfillment and payment processing. Orders must be canceled within 24 hours of the time of purchase; otherwise they will be subject to our 20% full restocking fee.
Who Supplies Your Products?
All of our products come straight from their original manufacturer or distributor. We do not sell second hand or second rate products of any type to ensure you are getting what you paid for. All of our products are offered in brand new condition.
What Are The Best Brands To Buy?
At Living Rational we only carry well known brands who offer quality products. We try to include a wide range of options for you to choose from at all times. In this way no matter which product you order you can rest assured it is of the highest quality.
We occasionally offer promotional codes to be used with orders at Living Rational. These codes are honored at our discretion, provided we feel they are being used in good faith. Using codes more than once, using different codes multiple times in one day, or other abuse will not be accepted and we reserve the right to cancel any orders containing promotional codes that we deem to be abusive.
We’re often asked to cancel a monthly subscription for wholesalers/resellers. If this is you, unfortunately you’ve reached the wrong company. LRI Survival is a separate company providing wholesale survival products with a monthly subscription fee. To make matters even more confusing, they use the name “Living Rational” when billing. If you do not have a way to contact them, your best bet may be to work with your bank to stop the charges.
If you’ve found a solution for this problem, please let us know so we can post the details here for others to benefit from.